Muay Thai Mall Shipping Policy
How do I check shipping rates of Muay Thai gear and apparel?
To check shipping rates just add products to your cart and input your location into the shipping calculator on the cart page. Rates will be calculated automatically for you. The rate charged for shipping is based upon the location, weight and dimensions of your order.
How long will my Muay Thai gear take to ship?
In stock products are generally shipped within 1-2 business days directly from Bangkok, Thailand. If a product is not in stock please see our Made To Order Muay Thai Gear & Boxing Equipment page for lead times.
Who do we ship your Muay Thai gear and apparel with?
Muay Thai Mall uses 5 different shipping methods to ship Muay Thai gear and apparel. The shipping methods are as follows:
[etable]Shipping Method,Estimated Delivery Time, Carrier
DHL Express,2-4 Days,DHL Express
DHL Global Mail,7-14 Days,DHL Global Mail
EMS,3-5 Days,Thailand Post
Registered Airmail,7-14 Days,Thailand Post
Registered Economy,14-25 Days,Thailand Post[/etable]
Can I track my order?
Of course! Once your order has been shipped we will send you a “Completed Order” email containing your order’s tracking number and a link to where you can track your order.
DHL and EMS provide the most thorough tracking.
Please note for Registered Airmail and Economy shipments it is best to use the shipment’s destination country’s tracking system once the the shipment has left Thailand. For example shipments to the US should use USPS’s tracking webpage when the shipment arrives in the US.
Import Taxes, Customs Duties and Fees Policy
The recipient of an international shipment may be subject to import taxes, customs duties and fees which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance (please read below) are the responsibility of the recipient (customer). Muay Thai Mall or is not responsible for any import taxes, customs duties and/or fees from the customer’s country.
Returns, Refunds and Exchanges Policy
Defective Muay Thai gear? Our mistake? No problem! Muay Thai Mall accepts refunds for defective/faulty products or incorrect orders as long as the product(s) are in their original unused condition. You must contact us and return the item(s) in their original packaging within 30 days of receiving them . We thoroughly check all products before shipping but if it is the case that the gear is defective or not what your ordered we will cover the return shipping fee and either replace the gear or provide you with a full refund.
Picked the wrong size gear or clothing? No problem! If your item is unused and in it’s original packaging, you may exchange it for a different size or colour as long as that size or colour is in stock. You will not be subject to a restocking fee, but you will have to pay return shipping fee. You must must contact us and return the item within 14 days of receiving the it.
Merchandise that has been worn, used, or altered will not be accepted for return.